Professional Summary
I am a motivated and analytical professional with over eight years of experience in the telecommunication, IT, and engineering services industry, specializing in solid data analysis, adaptive leadership, and problem-solving skills. I am also a sales professional, and my keen ability to foster and maintain client relationships increased sales for the organizations I worked for. I am tertiary qualified in mining engineering and seeking a mining industry position.
Career History
Sales & Support Coordinator | April 2021- Current
Newfold Digital
- Establishing sales targets to help our company achieve a more significant share of the market.
- Providing training to new or existing employees to achieve productivity.
- Effectively communicating with key stakeholders to adopt changes for our teams or implement new training manuals for the teams.
- Assisting with troubleshooting issues related to hosting or dedicated servers.
Achievements:
- Developed new policy documentation for account managers, which the entire company adopted.
- Completed projects with the legacy server’s upgrade.
- Achieved a 39% success rate with a service renewal project with my supervision.
NBN Consultant | March 2019- April 2021
Optus
- Presenting, promoting, and selling products and services.
- Maintaining strong knowledge of all Optus products.
- Providing accurate information and following all relevant and documented processes.
- Meeting customer needs with company solutions and achieving KPIs.
Achievements:
- Pacesetter (Optus incentive for top performer (2019-2020) Optus.
- Quarter 3 winner (2019), Quarter 1 winner (2020), Quarter 3 winner (2020) Optus.
Store Manager | August 2014- January 2017
Domino’s Pizza
- Trained all employees to achieve consistent results.
- Explained goals, policies, or procedures to staff members.
- Assisted with hiring and interviewing new employees.
- Recorded inventory sales in the organization’s weekly income report.
Achievements:
- Controlled costs and optimized spending via restructuring budgets for labor, capital assets, inventory purchasing, and technology upgrades.
Graduate Mining Engineer | July 2013- May 2014
MRDL MCC Company Pty Ltd
- Reported to the senior mining engineer for site management, design scheduling, and cost control.
- Assisted with Mine design optimization station, equipment, and quality schedule.
- Assisted with drilling and blasting operations.
Achievements:
- Had exposure to mining operations.
- Learned drilling and blasting techniques.
Education
- Master of Engineering (Mining) | July 2014 - August 2016 - The University of Adelaide, Australia
- Bachelor of Mining Engineering | June 2009- July 2013 - University of Engineering and Technology
Licenses and Certificates
- ITIL Foundation in IT Service Management
- MTA: Windows Server Administration Fundamentals
- Cloudflare Accredited Sales Professional
- Build Your Digital Literacy with Coding
- Apply Introductory Program Techniques
- Mining Standard 11 Surface
- Confined Space ticket
Key Skills
- Technical support (Troubleshooting Software, resolving tickets)
- Experience using Confluence, SharePoint, JIRA, Windows, and Linux server
- Microsoft Office (Word, Excel)
- Office 365 and Google Workspace
References
Available upon request.